Use of the website
Welcome to www.nicodidonna.com and www.nico-d.com website.
These terms and conditions apply to the use of www.nicodidonna.com and www.nico-d.com and the selling of our products to you subject to the conditions set out on this page.
By using (the website) you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you should not use or access this website.
If you have any questions relating to these terms and conditions please contact our customer services team before you place an order at firstname.lastname@example.org.
This site is owned and operated by Nico Didonna.
Registered office: 16a D’Arblay Street, London, W1F 8EA
Registered VAT Number: 839489367
Return or exchange an item
Due to the small nature of the collection, we are unable to accept returns on items purchased on either www.nicodidonna.com or www.nico-d.com. Please ensure that you are completely happy with your purchase before you place the order.
In the situation that the size you have purchased does not fit we are happy to replace the item with the correct size for this garment, provided that you return them to us within 14 days of receipt and in a re-saleable condition, i.e. unworn, unwashed and complete with their original labels and swing tickets. Please be sure to include this invoice when returning goods with a little note stating the size required.
Nico Didonna will not be liable for returns if the garment is stained by makeup.
Avoid wearing perfume and/or deodorant when trying on the pieces, that could leave a permanent scent or mark on the clothing.
We reserve the right to refuse a refund or exchange for items returned that have not respected the above conditions and are not in a re-saleable condition.
We take no responsibility for goods before they reach us and the refund does not cover the delivery costs. If we have made a mistake on an item sent to you or it is faulty we will refund the delivery charges you have paid to receive that item unless it was sent to you with other items which you are not returning.
The address to send the goods is: 16a D’Arblay Street, London, W1F 8EA
Faulty or wrong item
For faulty items please do not send the item back to us until you have emailed our customer care department (the email address can be found on the contact us page) stating your order number, daytime contact number, your name and address and your reason for the return. In the case of damaged goods be sure to explain the damage and provide photographic evidence. Finally let us know if you require a refund or a replacement. We will contact you to advice on how we will deal with the return.
How long will it take?
We aim to deliver within 3 to 5 days, Monday to Saturday (excluding public holidays). **
Orders placed by 2.00pm Monday to Friday, will usually be delivered within 2 to 3 days, Monday to Saturday (excluding public holidays).**
** A small number of areas - Scottish Highlands and Islands, Northern Ireland, Isle of Man and Isles of Scilly - may take up to 7 working days.
In the interest of your security, your orders can only be delivered to the payment card billing address.
If only part of your order is available, we will despatch the items that are in stock and cancel the out of stock items. You will not be charged for any items that are not sent to you.
Your order will be sent out in plain packaging.
Your order will be shipped to you as soon as possible, subject to payment card authorisation and stock availability.
All deliveries will be made according to the carrier's standard procedures; therefore we cannot guarantee a particular delivery date or time. Our standard delivery service does not require a signature, but our express delivery is recorded and as such requires a signature. Packages that will not fit through your letter box may be taken back to the postal depot for collection by you.
Once you place an order with us it can be tracked so that you know when it has left our warehouse and is on its way to your door. As soon as your order is shipped (which will be the next working day in most of the cases), we will send you a confirmation to your mail account mentioning all the details of your order. In case you do not receive the delivery confirmation within two working days, please contact us .The contact details are provided in the Contact us page of our website.
Security on our website
Our payment system is handled by Paypal. We never see or store your credit card details at any time. All information that is stored on our site such as your billing address and delivery details are for our use only and we DO NOT pass these on to third parties. This information is also highly encrypted at the maximum level possible to ensure none of your login details or information can be seen by any unwanted third party.
Your security and confidence in us is of utmost priority.
We have made every effort to display the colours and descriptions of our products that appear on the website as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colours will accurately reflect the colour of product on delivery.
We at Nico Didonna always want to improve our services to our valuable customers. If you have any comments about our site please let us know. So e-mail any comments you have to our mail account. The e-mail address can be found on Contact Us page.
If you have forgotten your password, don’t worry. Please go to the section on My Account page which will give you an option of forgotten password. There you can type in your e-mail address and your password will be then emailed to you. For further help you can contact us!!